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Home»News»Two blind women became sole passengers on delayed Southwest flight
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Two blind women became sole passengers on delayed Southwest flight

EditorBy EditorAugust 11, 2025No Comments3 Mins Read
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Two blind women from Florida recently discovered they were the only passengers aboard their Southwest Airlines flight from New Orleans to Orlando, saying the company needs to improve how it communicates with passengers who have disabilities.

Sherri Brun and Camille Tate were traveling together on Southwest Flight 2637, scheduled to depart New Orleans on July 14. Following a nearly five-hour delay, the two friends finally boarded their flight, only to discover they were the only two people on the plane, FOX 35 reported.

TERRIFIED PASSENGERS ‘FLEW OUT OF THEIR SEATS’ DURING DRAMATIC SOUTHWEST NOSEDIVE TO AVOID MID-AIR CRASH

“You’re the only two people on this flight because they forgot about you,” Brun said the two women were told.

Two blind women from Florida recently found themselves being the only passengers aboard their Southwest Airlines flight from New Orleans to Orlando — a situation both women say they are frustrated with.

Two blind women from Florida recently discovered they were the only passengers aboard their Southwest Airlines flight from New Orleans to Orlando. (FOX 35)

Brun and Tate said they had waited by their assigned gate, checking Southwest’s app for updates. However, unbeknownst to them, nearly all the other passengers had been rebooked on a separate Southwest flight to Orlando that departed earlier from a nearby gate, FOX 35 reported.

According to the U.S. Department of Transportation, airlines must provide prompt and effective communication for passengers with visual impairments, especially during delays or rebookings and boarding changes a federal law under the Air Carrier Access Act.

Brun and Tate said that requirement was far from met. “Nobody said a word to us about another flight,” Brun said. “We were just waiting at the gate, checking the app, like everyone else.”

MOM PULLS OFF SNEAKY AIRLINE SEAT HACK THAT HAS OTHER TRAVELERS IN DISBELIEF

Travelers make their way through Orlando International Airport during the busy Labor Day holiday weekend in Orlando.

Travelers make their way through Orlando International Airport on September 2, 2023. (Paul Hennessy/SOPA Images/LightRocket via Getty Images)

“There needs to be some improvement in how they communicate with their passengers, especially those that have disabilities,” Tate said.

“We have seen inaccurate accounts that suggest we ‘forgot’ the two customers, or that we sent a plane back to get them,” a Southwest spokesperson told Fox News Digital in an email. “Neither of these is the case. … The Customers were scheduled on Flight 2637. Although it ran almost five hours late that day, it remained their same flight number throughout.”

FLIGHT PASSENGER’S RANT ABOUT AIRLINE STANDBY PRACTICES GOES VIRAL AS RECORD SUMMER TRAVEL GETS UNDERWAY

A Southwest Airlines Boeing 737 MAX 8 aircraft

The airline offered each of the women a $100 travel voucher as compensation for the delay.  (Kevin Carter/Getty Images)

Southwest said it offered each of the women a $100 travel voucher as compensation for the delay.

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“We apologize for the inconvenience,” Southwest told Fox News Digital. “Southwest is always looking for ways to improve our customers’ travel experiences, and we’re active in the airline industry in sharing best practices about how to best accommodate Passengers with disabilities.”

Sophia Compton is a Digital Production Assistant at Fox News Digital. Sophia was previously a business reporter covering finance, energy and tourism and has experience as a TV news producer. She graduated with a journalism degree in 2021 from the University of Hawaii at Manoa.

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